Spa Etiquette
Reservations and Cancellations
Our reservation hours are from 9 am to 7 pm, we recommend booking in advance. Take into account that any cancellation less than 12 hours in advance – within service hours – will be charged in full to your account.
Your registration
Please arrive 15 minutes in advance, fill in your entry form, let us serve you the right tea according to your treatment and start enjoying! Your treatment will end at the time marked on your reservation, so we recommend you to not arrive late, as this will reduce the time of your treatment.
The attire
You can arrive directly in a robe or use one of our changing rooms to take a bath and put on a robe. We have disposable underwear or it is possible to take your massage nude if you feel comfortable, our therapists are 100% professional and will treat you with the utmost respect.
Please do not carry jewelry or valuables, if so, we ask you to deposit them in the small box that will be provided.
Work on your body
Our therapists are professionals dedicated to working body and energy. In some of the treatments we touch the solar plexus, belly, hips, buttocks, face, scalp and feet. If you do not feel comfortable with any of these touches, let your therapist know before or during treatment. In no case will we touch intimate parts like genitals or breasts, neither under treatment protocol or as a request.
Before your treatment, we will ask you to fill out a format, so we know your physical condition and your preference in techniques or areas to be treated. Please be totally honest, to avoid injury or discomfort and to provide you with the maximum benefit during your session. This information is completely confidential.
Prices
All prices are in Mexican pesos, taxes included.
Payment and Tips
Please do not pay in cash, charge your room or your account and pay at the Front Desk when closing your account. We recommend a tip of 10 to 20% in each therapy, please add it to your charge note, do not pay in cash